Refund Policy

1. What this policy covers

This policy applies to purchases of the digital typing certificate from ittypingtest.io. It sits alongside our Terms & Conditions and Privacy Policy. Taking typing tests, using the trainer and appearing on the leaderboard are free, so nothing in this policy applies to them.

2. Certificates are digital content delivered immediately

A certificate is digital content supplied instantly rather than a physical product. When you buy one, you ask us to begin supplying it straight away and you acknowledge that, once it has been generated and delivered, you lose the statutory 14-day right to cancel that would otherwise apply to digital content under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We tell you this before you pay.

3. Our standard position

In practice this means we will not refund a certificate simply because you changed your mind, were unhappy with your own typing score, or bought it by mistake after it had already been issued — the certificate reflects a result you actually achieved, and it remains valid and verifiable.

4. When you are entitled to a remedy

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. Nothing in this policy removes those rights. You are entitled to a remedy — normally a repair or replacement, and where that is impossible or unreasonable, a price reduction or refund — if:

• you paid but never received your certificate;
• the certificate contains errors, such as the wrong name, score or date;
• the certificate cannot be downloaded, or fails verification at /verify;
• the service did not work as promised or was not as described;
• you were charged more than once for the same certificate.

If we cannot fix the problem within a reasonable time and without significant inconvenience to you, you may be entitled to a refund of the amount paid.

5. Duplicate and unauthorised payments

If you are charged twice for the same certificate, contact us and we will refund the duplicate charge in full. If you believe a payment was made from your card without your authorisation, please contact us and also inform your bank or card issuer.

6. How to request a refund or remedy

Email [email protected] with:

• the email address on your account;
• the date of purchase and the amount charged;
• your certificate ID (format ITT-YYYY-XXXXXXXX), if one was issued;
• a short description of the problem, with a screenshot if you have one.

We aim to acknowledge every request within 2 working days and to resolve it within 14 days. Approved refunds are returned to the original payment method via Stripe, usually within 5–10 working days depending on your bank. We do not charge an administration fee.

7. Free certificates

Certificates issued at no cost during a free period have nothing to refund. If such a certificate fails to generate, contains errors or cannot be verified, contact support and we will correct or reissue it.

8. If you are not satisfied

If you are unhappy with our response, reply to our email and ask for the matter to be reviewed. UK consumers can also get free, impartial advice from Citizens Advice, and you may be able to raise a chargeback with your card provider. Nothing in this policy affects your statutory rights.